Customer Experience

  • Qualtrics & FullStory Integration

    Qualtrics & FullStory Integration

    If you are reading this, there is a good chance that you are already familiar with Qualtrics and FullStory, however it is my duty to introduce you to them briefly. Qualtrics is one of the worlds leading Experience Management Platform and Ecosystem. Leading brands around the world use Qualtrics to learn, understand, measure, and improve…

  • Don’t bully your customers into doing your homework

    Don’t bully your customers into doing your homework

    The 1st Monday in September is celebrated as Labor Day in US. It is a federal holiday to recognize the contribution and achievements of laborers to the development of this beautiful country. Of course, any federal holiday spells as a “Opportunity to sell” in the retail world and you would see a majority of stores…

  • The 5 Sensei of Customer Experience

    The 5 Sensei of Customer Experience

    Nope, there is no typo…I do mean Sensei. According to Wikipedia: Sensei, Sinsang, (Sonsaeng/Seonsaeng equivalent in Korean) or Xiansheng (先生) is an honorific term shared in Chinese, Korean, and Japanese honorifics that is translated as “person born before another” or “one who comes before”. In general usage, it is used, with proper form, after a…