Some thoughts/ramblings from a human mind…
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Awesomease
Does your team speak Awesomease? Never heard of Awesomease? Well, here you go then… Every now and then we all experience a product or a service that puts your mind at ease by simply being awesome. We love the experience so much, that we go around town talking about it. We share it with family,…
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CX Snakes and Ladders
Sharing a fun board game for CX Professionals. Feel free to print it up or share it with your teams. CX Snake Bites Faking executive commitment to improve CX and EX Prioritizing CX improvements by lowest rated touchpoints Conduct surveys but dont follow-up with fixes Treating Rules over common sense and empathy Chasing Wow moments…
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Don’t bully your customers into doing your homework
The 1st Monday in September is celebrated as Labor Day in US. It is a federal holiday to recognize the contribution and achievements of laborers to the development of this beautiful country. Of course, any federal holiday spells as a “Opportunity to sell” in the retail world and you would see a majority of stores…
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The Corporate Fly On The Wall
Most of us would have watched the vice presidential debate or seen this picture trending last week when the humble fly took the Internet by storm. The fly was resting on the head of US Vice President Mike Pence and managed to distract everyone’s attention from whatever was being said or promised by him or…
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On-site Search Engines, a powerful CX accelerator
Most websites have a search capability wherein visitors enter a few keywords and find the content they are looking for with ease. We call this as On-site search. Ever wondered how leading brands use the humble On-site search feature to deliver a power packed customer experience?
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900 Million+ Personalization Permutations with 6 building blocks
Back in the day, in 1958 LEGO estimated that six standard LEGO bricks could be combined together in nearly 103 million ways. Ofcourse, most ordinary people believed it, because 103 million is a big number and it came from the makers of Lego themselves. The number was assumed accurate until a few years ago when…
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The 5 Sensei of Customer Experience
Nope, there is no typo…I do mean Sensei. According to Wikipedia: Sensei, Sinsang, (Sonsaeng/Seonsaeng equivalent in Korean) or Xiansheng (先生) is an honorific term shared in Chinese, Korean, and Japanese honorifics that is translated as “person born before another” or “one who comes before”. In general usage, it is used, with proper form, after a…
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Enroute towards Digital Immortality
Ray Kurzweil an acclaimed author, inventor, computer scientist, futurist, and director of engineering at Google has made many futurist claims, of which an average 86% have come true. Recently at the 2017 SXSW Ray predicted By 2029, computers will have human-level intelligence, 2029 is the consistent date I have predicted for when an AI will…
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