CX Blog

The art of storytelling is one of the most powerful tools we have as human beings. Stories are a way to connect with others, share our experiences, and make sense of the world around us. And the most important story you will ever tell is the story of your own life. Many of us underestimate…

These days, everyone seems to want to be a Product Manager. It’s the new “Next Big Thing” job, like wearing Crocs ironically or sporting a handlebar mustache. But let’s take a moment to get serious. Product management has evolved significantly since its early days when it was simply about shipping products on time and within…

Welcome to another blog post where I shall talk about goodbyes. You must be wondering, “Wait, why am I talking about goodbyes? Isn’t the whole point of experience design to create memorable moments and experiences?” Well, yes, but hear (read) me out. Recently, we’ve seen companies making headlines for their large, unceremonious layoffs. People were…

Have you ever had a Supercalifragilisticexpialidocious experience? You know, the kind that leaves you feeling like you just got hit with a bolt of lightning and your life has been forever changed? Well, that’s the power of experience design. Experience designers are the ones who create over-the-top, mind-blowing experiences that make a transformative impact on…

Almost everything we buy or use today tells us how we can / should recycle it. It is a widely accepted and respected practice. In certain countries, it is in fact illegal to sell some products without sharing appropriate recycling information.However there is one area where we often see people shy away from recycling. Ideas.…

In this Article, I am going to explain How to perform a Scenario Modelling exercise? Why should we care about Scenario Modelling? Fair point, let me explain. Recently I read an insightful post titled ” Introducing 2022, The Year of Agility | XM Institute ” from Bruce Temkin, Godfather of CX & Head of the XM Institute.…